Student Success CounselorMexico City, January 2018
Hola<code/> is a 5-month software engineering coding bootcamp education program based in Mexico City focused on providing better job placement opportunities and social mobility to returning migrants to Mexico.
At Hola<code/> we believe that young people have the right to meaningful education, decent work, gender equality and income security. However, since 2005 around 500,000 young people between the ages of 18-35 have returned to Mexico from the United States. It is estimated that around 75% of them are unable to find formal employment. The premise for the next 4 years: + deportations. Those who are able to find jobs are exposed to different forms of abuse, lack of social or income security and unsafe working conditions at alarming rates.They are likely to join the 1.2 million young women and men in Mexico who face the job search every year without support networks and recognition of prior studies.
At the same time the tech and software development sectors in Mexico are experiencing growth at an unprecedented pace. Currently the demand of human capital in the sector has grown above the national supply. In partnership with Hack Reactor, we have designed an immersive people-centred programme, in which we provide technical and soft skills for life. We support students’ path so they can access employment with career-growth opportunities, secure income, social benefits and gender equality in the tech sector. We believe that through dignified employment, young women and men can hack a better future for themselves and their families.
Hola<code/> has launched it first cohort in Mexico City and is looking for a Student Success Counselor to help students navigate the learn-to-code landscape and provide valuable insights to help them succeed in Hola<code/> their coding journey. You will be the primary point of contact for each prospective student and an expert in our program. This is a unique opportunity to join a fast-paced, collaborative organization and gain responsibility and autonomy while promoting social change.
- Reports to Head of Students
- Be well versed in program delivery approaches and best practices.
- Cultivate relationships with prospective students, understand their goals, and share the Hola<code/> experience with them.
- Manage student experience and program success through class-wide, small group, and individual reflection sessions.
- Stay abreast of the perceptions and feelings and needs of the class. Handle difficult issues such as impostor syndrome, group conflicts, and identity crisis.
- Ensure all have a smooth transition from the classroom to job seeking and that they feel supported during this process. Reduce anxiety around their job search and help students identify their personal goals to best impact their job search and educational experience.
- Accountable for unconditional success for all metrics pertaining to the cohort, including placement rate, satisfaction ratings, starting salary, health and happiness of students.
- Responsible for the health of academic and cultural student pipeline from admissions through job placement.
- Maintain accurate, deep, real-time data on how students are scoring across these dimensions, report to Head of Students.
- Suss out the reasons behind student success issues / risks. Determine remedial solutions and create, rollout & manage associated action plans.
- Deliver (often difficult) feedback to students that improve outcomes and result in positive sentiment. Serve as support and safety net for instructional team and elevate issues appropriately.
- Inspire and empower people from various backgrounds and locations to change their lives
- Charismatic public speaker who can speak in front of groups large and small.
- Able to work with diverse staff, students, and stakeholder groups (execs, alums, partner schools, etc). Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; empowers others; is someone people like working for and with.
- Empathetic listener and communicator. Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagree
- Detail oriented and systematic.
- Outstanding written and verbal communication skills.
- Knowledge in identity matters and issues revolving migration is preferable.
- Proven experience working with underrepresented communities is an advantage.
- Use your skills to support access to social mobility for a large underserved community in Mexico
- Support the first stages of an emerging social enterprise in Mexico City
- Inspiring workplace and motivated colleagues
- Flexible vacation policy- work with your manager to take time off when you need
- Awesome office location in Mexico City in WeWork Insurgentes
We encourage women and underrepresented communities to apply for this position. If you think you have what it takes to be part of the success of an incredibly challenging startup with the potential to provide a solution to one the most critical problems in our country, please apply. Applications are considered on a rolling basis. For questions, please contact firstname.lastname@example.org
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or netflix preferences (zero spoiler tolerance).